Refund & Return Policy

At Prenvoy, we value customer satisfaction and are committed to providing a clear and transparent return and refund process. Please review the information below before submitting a request.

Returns

We accept return requests within 14 days of delivery.

To be eligible for a return:

  1. The item must be unused and in its original condition
  2. The item must be in its original packaging
  3. Proof of purchase is required

To initiate a return request, please contact our support team through our Contact Us page within 14 days of delivery before sending any items back. Returns sent without prior approval may not be accepted.

Non-Returnable Items

The following items are not eligible for return:

  1. Items that have been used, damaged, or altered after delivery
  2. Items returned outside the 14-day return window

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery.

When submitting your request, please include:

  1. Your order number
  2. A brief description of the issue
  3. Clear photos showing the problem

Once reviewed and approved, we will issue a replacement or refund at no additional cost.

Refunds

If your return or claim is approved:

  1. Refunds will be issued to the original payment method
  2. Please allow 7 business days for the refund to appear, depending on your payment provider

Refund processing times may vary depending on your bank or payment provider.

Shipping Costs

  1. Original shipping fees are non-refundable, unless the item was damaged, defective, or incorrect
  2. Return shipping costs are the responsibility of the customer, unless otherwise stated

Late or Missing Refunds

If you haven’t received your refund after the processing period:

  1. Check your bank account again
  2. Contact your credit card company or bank
  3. If the issue persists, please reach out to our support team through the Contact Us page

Need Assistance?

If you have any questions regarding returns or refunds, please contact our customer support team through the Contact Us page. We typically respond within 24–48 hours, excluding weekends and holidays.