Shipping Policy
At Prenvoy, we are committed to providing clear and transparent shipping information so you know what to expect when placing an order.
Order Processing
All orders are processed within 1–2 business days. Orders are not processed or shipped on weekends or public holidays observed by our fulfillment partners.
During periods of high demand, processing times may be slightly extended. If there are any significant delays with your order, our support team will notify you via email.
Shipping & Delivery Times
After processing, orders are shipped and delivery times are estimated as follows:
United States - Delivery time: 7–15 business days
United Kingdom - Delivery time: 8–23 business days
International Orders - Delivery time: 8–23 business days
We currently ship to select international destinations, including but not limited to Australia, Canada, Germany, Hong Kong, Japan, Malaysia, Singapore, and the United Arab Emirates.
Delivery times are estimates and may vary depending on the destination, customs processing, and carrier conditions. Tracking information is provided via email once an order has shipped. If your order appears to be taking longer than expected, please contact our customer support team through the Contact Us page, and we’ll be happy to assist you.
Fulfillment & Shipping Origin
Prenvoy works with trusted fulfillment and logistics partners to deliver orders efficiently. Products are shipped directly from our fulfillment partners’ facilities, which may be located in the United States or internationally, depending on product availability and destination.
Shipping Costs
Shipping costs are calculated and clearly displayed at checkout based on your delivery location and order details. All applicable shipping fees are shown before completing your purchase.
For international orders, customers may be responsible for any customs duties, taxes, or import fees required by their country.
Shipping Destinations
We currently ship to the United States, the United Kingdom, and select international destinations. Available countries and delivery options are shown at checkout based on the customer’s location. Shipping availability and delivery times may vary depending on destination and local customs requirements.
Address Changes
If you need to update your shipping address, please contact us as soon as possible after placing your order. Address changes cannot be guaranteed once an order has been processed or shipped.
Questions About Shipping
If you have any questions regarding shipping, delivery timelines, or order status, please contact us through our Contact Us page and our support team will be happy to assist.